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Solutions and success

At Probe Group, we believe in the power of human connection. Explore how we've helped businesses deliver exceptional experiences by leveraging both human empathy and technology to build meaningful relationships with their customers.

Solutions and success
Contact Centre Operations
All Convai Innovior Probe CX MicroSourcing

    Contact centre operations

    Contact Centre Operations, CRM and Automation, Innovior

    Telecommunications automation achieves a 200+ FTE reduction in contact center teams

    Contact Centre Operations, Data and AI, Probe CX, Convai

    Major electronics manufacturer reduces contact centre operations costs by 25%

    Contact Centre Operations, Probe CX, BPO

    Telecom giant boosts outbound sales by 190% with operational excellence framework

    Digital Operations, Contact Centre Operations, Data and AI, Probe CX, Convai, BPO

    Public transport agency grows social engagement by 40% and reduces response times by 50%

    Digital Operations, Staff Augmentation, Contact Centre Operations, Data and AI, Probe CX, Convai, CRM and Automation

    Energy provider increases contact centre capacity by 463% with AI platforms and a flexible staffing model

    Our brands
    LOGO RGB
    innovior
    LOGO-Convai
    MicroSourcing
    Beepo
    Our brands
    LOGO RGB
    innovior
    LOGO-Convai
    MicroSourcing
    Beepo
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    Probe Group acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.

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