What we do
About us
Purpose, vision and values
- Purpose
- Vision
- Values
Solutions and success
- Solutions
- Customer success stories
Insights
Our brands
- Probe CX
- Convai
- Innovior
- MicroSourcing
- Beepo
Careers

Insights

Insights

Dive deep into the world of meaningful customer experiences. See below articles, blogs and thought leadership from Probe Group experts.

enviroment-banner-image

All
CX Operations and Strategy
Contact Centre Operations
Technology and Transformation Services
Data and AI
ESG
Culture
Digital Operations

Why ethics matter in the race to develop AI

Why 2025 is the year for fully embracing omnichannel CX

The limits of artificial empathy: finding the AI-CX balance

The governance imperative: leading with accountability in a changing world

The power of belonging: cultivating a truly inclusive workplace

The humanisation paradox: AI for authentic customer connections

Our brands

innovior

Our brands

innovior

Probe Group acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past and present.

© 2025 Probe Group | Probe Operations Pty Ltd 94 624 615 925 | Terms of use