Infrastructure service provider boasts digital transformation success with $8 million in labour cost savings

reduction in labour

$8 million reduction in labour costs

reduction in work

70% reduction in work order volumes

Labour savings

Labour savings equivalent to 20 full-time employees

The client

A national infrastructure service provider.



The challenge

In an industry with low-profit margins, the client relies on a vast network of subcontractors and internal trades to deliver services to their clients. The client faced several challenges in their operations, including:

  • Annually onboarding 5,000+ internal and external personnel
  • Maintaining accurate inventory data for millions of small assets
  • Efficiently processing over one million work orders annually while controlling costs and ensuring regulatory compliance.

The solution

Innovior, a Probe Group company, used their specialisation in digital transformation services to provide a comprehensive solution to address the challenges faced by the client. The solution encompassed the following key areas:

1

Co-developed digital strategy roadmaps with the client to prioritise a broad set of initiatives into a self-funded transformation program, which started with high return on interest quick wins.

2

Removed waste from legacy processes using lean process improvements across onboarding, asset master data, maintenance planning, cost control and quality evidence processing.

3

Digitised over 10 critical processes; improving efficiency, streamlining operations and reporting actionable insights using robotic process automation, PowerApps data and artificial intelligence.

4

Supported the transition to future state architecture with data migration and business-critical reporting using Power BI, ensuring accurate data transfer to sustain business operations.

5

Implemented solutions in finance, digital services, project services, contract management and operations, enabling holistic digital transformation across the organisation.

The result

Through the adoption of tailored digital transformation solutions, over three years, the client:

cost savings

Experienced cost savings of over $8 million in subcontractor costs.

Achieved labour cost

Achieved labour cost savings equivalent to 20 full-time employees across multiple business areas.

Reduced work order

Reduced work order volumes by 70% for time-critical client services.

Improved data accuracy

Improved data accuracy and reliability due to robust data tools and strategies.

onboarding experience

Enhanced the new employees’ onboarding experience, ensuring smoother integration speeds and quicker ramp-up times.