The 2024 ISG (Information Services Group) Provider Lens™ Quadrant Report - Contact Center Customer Experience Services provides highly respected insight into the strengths, competitive differentiators and unique selling points of leading service providers.
In their Australian 2024 report, ISG Provider Lens™ tracked providers across multiple service lines to determine the leaders within each against two axes: portfolio attractiveness and competitive strength.
Probe Group was recognised, for the fourth year in a row, as a Back2Back Leader for Contact Center Customer Experience Services in the 2024 ISG Provider Lens™ Quadrant Report. Securing Leader positions in two categories: Digital Operations and Intelligent Operations.
Both reports offer insights into how innovative technologies are driving business growth, improving customer experiences and transforming the Australian contact centre industry.
The Digital Operations quadrant evaluates Australia’s contact centre providers that focus on their investments in AI automation, omnichannel support and real-time analytics to improve customer interactions and streamline operations.
The Intelligent Operations quadrant assesses how advancements in AI, automation and analytics are enhancing customer interactions and agent performance, focusing on personalisation, efficiency and real-time support.
Download the full report here