ISG’s Provider Lens has recognised Probe Group as leaders for both Digital Operations and Intelligent Operations in the Contact Centre - Customer Experience Services category.
This achievement celebrates our willingness to invest in developing and expanding our digital portfolio of solutions and capabilities. We are finding ways to go beyond traditional boundaries and expand capabilities to address today’s contact centre services, and prepare for the contact centres of the future.
Contact Centres are obviously a core part of our business and are at the very forefront of the customer experience. To be recognised by ISG’s Provider Lens for our provision of more innovative customer experience solutions is a testament to our people. We really could not be more proud of our team for this.
Acknowledgements like these are what businesses rely on to help them make confident, data-backed decisions when selecting partners. And at Probe Group, we’re more than consultants: we help our clients achieve operational excellence and faster growth.
ISG helps businesses confront the challenges of today and prepare for the opportunities of the future with a mix of deep independent analysis and real world insight and understanding. As a global AI-centered technology research and advisory firm, they partner with us and our clients to determine a future vision, lead rapid change and realise the value of digital investments at scale.
ISG operates in more than twenty countries, and is a global leader in information-based services. Which makes being recognised and awarded by them even more significant.